Association of Professional Compliance Consultants

The body for compliance consultants who advise firms regulated in the UK.

The APCC is active in enhancing the professional standards of compliance consultants and is recognised as a trade body by the FCA and other regulators. This provides our members with significant benefits in terms of direct access to the Regulators as well as business leads.  The APCC often works in conjunction with the FCA to pilot or test new initiatives, and we also provide with valuable feedback on specific subjects as requested by them.

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Dealing with Vulnerable Customers Webinar

27th October 2020 @ 10:00 am - 11:00 am


You asked so we delivered!
APCC is launching a series of ‘Synergy Masterclasses’

Hear from someone who worked for the FCA for 15 years.

Adrian is a consultant from an APCC member firm, who has over 30 years’ experience in financial services compliance, risk management and regulation. Adrian worked in Supervision overseeing General Insurance, consumer credit and claims management firms

We are delighted to be able to offer this 1 hr Masterclass which will focus on the FCA’s recently issued major consultation and guidance (GC20/3) on how they expect firms to treat vulnerable customers (including small businesses).  The FCA have stated “it is time for firms to make a practical shift” and “We expect the fair treatment of vulnerable consumers to be taken seriously by firms, and embedded into their culture, policies and processes throughout the whole consumer journey”

The session will cover:

Why the FCA GC20/3 Guidance consultation has been issued (29th July 2020) Finalised guidance expected Winter 2020

An Overview of the FCA expectations

A look at what firms need to do and some practical tips on advising your clients

The benefits of getting this right to the firm and to Vulnerable customers

Consequences of not taking this seriously

Payment Details

Please make a BACS payment to;
Sort code: 40-43-23
Account number: 81360590
Please show your delegate name as the payment reference


If you have any enquiries on this form please contact us here. Telephone enquiries can also be made to 0203 195 3827 . If you are registering more than one delegate then please complete a separate form per delegate.

To register: Complete the delegate details section and an invoice for payment will follow in due course.

Joining Instructions: Once you have been allocated a place, we will confirm this to you by e-mail.

Data Protection: Your data will only be used for the purposes that we have collected it for, however, your details will be appear on information provided to other third parties such the venue organisers for their security arrangements, other delegates etc.

Every now and then, we would like to send you information about the APCC, including update emails and invitations to events. Submitting your details tells us that you have agreed for this occasion and you also agree to our privacy policy. You can, of course, opt out at any time.

Change of delegate: If you are unable to attend the forum and one of your colleagues is attending in your place please confirm this change here.

Cancellation: A cancellation fee will be charged at 50% if cancelled more than 2 weeks prior to the event. A charge of 75% will be made if within 1 week of the event with no refund being given if cancelled within the week leading up to the event.


27th October 2020
10:00 am - 11:00 am
Event Category:


Virtual event!
United Kingdom