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Dealing with Vulnerable Customers Webinar

27th October 2020 @ 10:00 am - 11:00 am


You asked so we delivered!
APCC is launching a series of ‘Synergy Masterclasses’

Hear from someone who worked for the FCA for 15 years.

Adrian is a consultant from an APCC member firm, who has over 30 years’ experience in financial services compliance, risk management and regulation. Adrian worked in Supervision overseeing General Insurance, consumer credit and claims management firms

We are delighted to be able to offer this 1 hr Masterclass which will focus on the FCA’s recently issued major consultation and guidance (GC20/3) on how they expect firms to treat vulnerable customers (including small businesses).  The FCA have stated “it is time for firms to make a practical shift” and “We expect the fair treatment of vulnerable consumers to be taken seriously by firms, and embedded into their culture, policies and processes throughout the whole consumer journey”

The session will cover:

Why the FCA GC20/3 Guidance consultation has been issued (29th July 2020) Finalised guidance expected Winter 2020

An Overview of the FCA expectations

A look at what firms need to do and some practical tips on advising your clients

The benefits of getting this right to the firm and to Vulnerable customers

Consequences of not taking this seriously


27th October 2020
10:00 am - 11:00 am
Event Category:


(Virtual Event)
United Kingdom