01 Sep APCC Welcome New Affiliate Member Aveni
We welcome New Affiliate member Aveni to the APCC
Aveni is an award-winning technology company that specialises in Natural Language Processing (NLP) for regulated industries such as Financial Services and Utilities. Our team of world-leading scientists and engineers have developed a proprietary NLP pipeline that extracts context from customer conversations. This powers a range of transformative product features, including automated Quality Assurance and compliance monitoring, the identification of vulnerable customers and performance management of call centre agents and advisers.
Aveni Detect acts as your ‘Machine Line of Defence’, to systematically identify and understand risks that matter to you. In addition to effective preventative control and richer data analytics, we help companies achieve greater productivity, oversight, agent performance and revenue growth, making QA processes significantly faster and scaling oversight from 1% to 100%.